Branch manager

TERAPRO Construction, our Case construction equipment dealers are specialized in the sale and maintenance of new and used excavators, loaders, dozers, motor graders and much more to suit all project needs.

Our branch located in Vars is looking for a branch manager.

TERAPRO Benefits

• Defined contribution pension plan;
• Advantageous group insurance (life, short and long term disability, medication);
• 2 days of sick leave and 3 days for personal reasons;
• Work clothing allowance available;
• Learning and development opportunities.

Responsibilities

• The branch manager reports to the general manager in their respective sector. They are responsible to oversee the daily operations of equipment sales representative and the product support teams with a focus on equipment sales.
• They are responsible for the direct application of corporate and administrative fucntions (HR, health and safety, marketing, IT and finance).
• the sales team, parts and service managers' report directly to the branch and equipment sales manager.
• Accountable to the general manager.
• The scope of the role applies to the employees and customers of its branches as well as the overall condition of the branches.

Client management

• Manages and supervises teams’ interactions with clients to ensure set goals are achieved;
• Manages situations to ensure high level of customer satisfaction;
• Ensures the branch is meeting high standard of customer service/satisfaction;
• In-depth involvement with high profile client accounts.

Strategic plan

• Responsible for the implementation of the strategic plan for TERAPRO within their branch;
• Participate in the budgeting exercises related to the operation of their branch in line with goals set;
• Facilitate regular management team meetings to coordinate priorities on a weekly basis;
• Ensures organization of resources provided by the company are mobilised to achieve business goals;
• Participate in organizational manager meetings for their respective division.

HR management 

• Assist managers in the hiring process, performance evaluations and managing their respective teams within the branch;
• Ensures that all teams are equipped with the tools required to perform and operate to reach optimal customer satisfaction;
• Time management and approval of expense accounts of their teams;
• Responsible for the communication of information within their branch by means of posters, verbal or email methods;
• Ensures alignment with high performance in accordance with KPI operational standards.

Profile

• BAC in administration/management is an asset;
• 5 years or more of related experience in the construction or agricultural sector or equivalent;
• Advance computer skills in related software such as MS Office 365 (Teams, Excel, PowerPoint, Outlook, etc.);
• Good comprehension of financial challenges related to improvements and maintaining on target;
• Leadership, autonomy, versatility;
• Stress management, conflict resolution and problem solving;
• Team player, empathetic, prioritizes the well being of others (clients and staff);
• Listening and communication skills, verbal and written;
• Result driven;
• Able to collaborate, coach and mentor;
• Ability to confidently delegate according to skills and priorities;
• Bilingualism in French and English (spoken and written) to deal with French and English speaking customers and suppliers.